
Customer care
Shipping Policy
How orders are processed and shipped, what it costs, and what to expect after you check out.
1. Order processing
Checkout creates an order and gives you an order number. Our team reviews the order for stock and payment, then emails payment instructions for the method you selected. The order ships once payment is confirmed.
2. Shipping options and fees
Standard shipping is $8 and free on orders of $300 or more. Express shipping (Priority Mail Express) is $35 where available. The fee is shown in the cart totals before you submit the order.
3. Minimum order
The minimum order is $100 before shipping.
4. Packaging
Orders ship sealed in plain outer packaging. Items inside are labeled so you can match each product to the listing you ordered.
5. Tracking
Tracking is emailed to you when the package leaves. If you have not received tracking within a reasonable time after paying, contact us with your order number.
6. Address accuracy
Please provide a complete, accurate shipping address. Request any correction as soon as possible; changes may not be possible once the order has shipped.
7. Delivery issues
For a delayed, missing, damaged or incorrect delivery, contact contact@thccarts.shop or use the contact form with your order number.
8. Restrictions
We ship only where we can legally and operationally fulfill the order. An order may be declined before it ships if it cannot be completed; in that case you are not charged, and any payment already received is returned.