Returns & Refunds

What qualifies for a replacement or refund, and how to request one.

1. Report a problem promptly

If an item arrives with a broken seal, is the wrong product, is missing from the package, or does not match the listing, contact us as soon as you receive the order. Include the order number and, where helpful, a photo of the item, label or packaging.

2. What we replace

Wrong items, missing items, short counts and items damaged in transit are replaced. If a replacement is not possible, the item is refunded.

3. Opened products

Opened consumable products cannot be returned to stock, so a change of mind after opening is not eligible for a refund. This does not affect replacements for damaged, incorrect or missing items.

4. Cancellations

Request a cancellation as soon as possible after ordering. An order can be cancelled any time before it ships. If we cancel an order ourselves, you are not charged, and any payment already received is returned.

5. Refund method

Approved refunds are returned through the payment method used for the order. Card payments are not accepted on this site, so there is no card refund to wait on.

6. How to request help

Use the contact form or email contact@thccarts.shop with your order number, the affected item and a short description of the issue.