Help
Frequently Asked Questions
Orders
How do I place an order?
Add products to your cart, open the cart, and proceed to checkout. Enter your contact and shipping details, choose a shipping and payment method, and submit. You get an order number immediately.
Is there a minimum order?
Yes, $100 before shipping.
Can I change or cancel my order?
Yes, any time before it ships. Contact us with your order number as soon as possible.
How do I check my order status?
Reply to your confirmation email or contact us with your order number.
Payment
Which payment methods do you accept?
Zelle, Cash App, Chime, Apple Pay, Bitcoin, Ethereum and USDT. Wire transfer is available on orders of $2,000 or more. Payment instructions are emailed after your order is reviewed.
Can I pay by card?
No. Card payments are not accepted on this site.
Shipping
How much is shipping?
Standard shipping is $8 and free on orders of $300 or more. Express shipping (Priority Mail Express) is $35 where available.
When will my order ship?
Orders ship once payment is confirmed. Tracking is emailed when the package leaves.
How is the order packaged?
Sealed, in plain outer packaging, with the items labeled inside.
Returns
What if something arrives wrong or damaged?
Contact us when you receive the order with your order number and a photo. Wrong, missing or damaged items are replaced or refunded. See the returns policy.
Can I return an opened product?
Opened consumable products cannot be returned for a change of mind. Replacements for damaged or incorrect items are not affected.
Products
Why do some products show a price range?
A range is quantity pricing. The cart starts at the lowest tier and the final quantity is confirmed before the order is packed.
Why is there no THC percentage on some products?
A figure is shown only when it was supplied for that product. We do not estimate numbers.
Will you substitute a product if it is out of stock?
No. We tell you and wait for your answer.